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leop17861528
leop17861528
Participant
December 6, 2017
Answered

Unable to convert a PDF into Word File || Adobe ExportPDF

  • December 6, 2017
  • 1 reply
  • 533 views

Perché non riesco a trasformare un testo PDF in un testo WORD? Sono regolarmente abbonato.

Nonostante sia regolarmente abbonato, non riesco a trasformare un testo PDF in Word. Quando clicco su ESPORTA PDF non succede niente, la procedura si ferma lì e non riesco a proseguire. Qualcuno può aiutarmi?

This topic has been closed for replies.
Correct answer AnandSri

Hello leop17861528

We apologize for the inconvenience caused, as per the description above, you are not able to convert a PDF file into a Word file, Is that correct?

The record shows that you have an active subscription to Adobe ExportPDF on your current Adobe ID, Please try to convert the PDF into Word through the URL https://cloud.acrobat.com/exportpdf  on a different browser like Chrome, or Firefox, or Safari.

You may also use the free desktop version of Adobe Reader to convert the PDF into Word, just sign in with your current Adobe ID and password in Adobe Reader.

  • You may want to try clearing the browser cache and see if that brings any difference.
  • If you are using a work computer then check with your IT team to confirm if you have a firewall/proxy settings that restrict the ability to upload files to the internet.
  • You may also try disabling OCR and try converting the file.

For more troubleshooting steps, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Hope this helps and let us know how it goes.

Regards,

Anand Sri.

1 reply

AnandSri
AnandSriCorrect answer
Legend
December 6, 2017

Hello leop17861528

We apologize for the inconvenience caused, as per the description above, you are not able to convert a PDF file into a Word file, Is that correct?

The record shows that you have an active subscription to Adobe ExportPDF on your current Adobe ID, Please try to convert the PDF into Word through the URL https://cloud.acrobat.com/exportpdf  on a different browser like Chrome, or Firefox, or Safari.

You may also use the free desktop version of Adobe Reader to convert the PDF into Word, just sign in with your current Adobe ID and password in Adobe Reader.

  • You may want to try clearing the browser cache and see if that brings any difference.
  • If you are using a work computer then check with your IT team to confirm if you have a firewall/proxy settings that restrict the ability to upload files to the internet.
  • You may also try disabling OCR and try converting the file.

For more troubleshooting steps, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Hope this helps and let us know how it goes.

Regards,

Anand Sri.

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