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grahamd19265630
Participant
August 29, 2018
Answered

Unable to convert from Word to PDF or PDF to Word?

My current subscription has allowed me to convert documents from Word to PDF and vice versa. However today it is not allowing me to do that and comes up with a request to pay another subscription.

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AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
August 30, 2018

Hi Grahamd,

We see that you have an active subscription of Adobe Export PDF. So there shouldn't be any problem with the conversion.

However, as you said that the conversion isn't going through from pdf to word or word to pdf so is there any error message that you get?

Or are you trying the conversion through the web or desktop application?

You may try the conversion online once and see if that works- https://cloud.acrobat.com/

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know if that doesn't work.

Regards,

Akanchha

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3 replies

AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
August 30, 2018

Hi Grahamd,

We see that you have an active subscription of Adobe Export PDF. So there shouldn't be any problem with the conversion.

However, as you said that the conversion isn't going through from pdf to word or word to pdf so is there any error message that you get?

Or are you trying the conversion through the web or desktop application?

You may try the conversion online once and see if that works- https://cloud.acrobat.com/

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know if that doesn't work.

Regards,

Akanchha

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grahamd19265630Author
Participant
August 30, 2018

Hi Akancha

Thank you for your response.  It is working again today using my usual route opening Acrobat, selecting Tools and then the Create PDF option.

Yesterday I seemed to spend ages going around in circles trying to find how to log a call for help.  I felt in desperate need of some human contact either to speak to somebody or via a chat facility but neither seemed to be an option and so I ended up being very frustrated.

Kind Regards

Graham Daniels

[Personal information removed by the moderator]

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AkanchhaS8194121
AkanchhaS8194121
Legend
September 10, 2018

Sorry to hear about the frustrating experience you had. And glad that it has started working for you. There seems to be some intermittent issue with the services.

Also, the support for the document cloud services is only available on forum, so that might be an issue that you have not been able to get in touch with the support team over chat/phone.

-Akanchha

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