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syndicatc83966389
Inspiring
May 24, 2022
Question

Unable to convert Google Doc using Adobe Acrobat for Google Drive

  • May 24, 2022
  • 1 reply
  • 888 views

Hi

 

I used to be able to right-click a document in Google Drive and open with Adobe Acrobat for Google Drive, which I have registered with my acount a while back. As of yesterday afternoon, when I try to do so, I get an endless spinning wheel.


This only affects Google Docs; if I have a PDF file in Google Drive, I can right-click and select open with Adobe Acrobat for Google Drive.

 

Thank you!

This topic has been closed for replies.

1 reply

Harsh Vardhan Pareek
Harsh Vardhan Pareek
Participating Frequently
May 25, 2022

Hi @syndicatc83966389 

 

Hope you are doing well.

As mentioned that you are unable to convert a google doc file to PDF. Would you mind sharing a few more details to understand the issue better?

1. If you are using a browser try using a different browser and check if it's doing the same.

2. OS name and version?

3. What is the exact workflow you are performing?

 

We are looking forward to hearing back from you.

 

Thanks,

Harsh

 

S
syndicatc83966389Author
Inspiring
May 31, 2022

Hi,

 

Using Google Chrome, in Google Drive, right click a Google Docs document. In the contextual menu, select "Open WIth" and then choose "Adobe Acrobat for Google Drive". Normally, this displays a vignette of the document, and then on the top right you have some options, such as to edit the document or send it for signature.

 

I have tried in incognito mode and it works fine. I have removed all of my Google Chrome extensions, cleared all data (cookies, browsing history, files, etc.) but to no avail.

 

Thank you,


Daniel 

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