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aria37851560
aria37851560
Participant
October 30, 2017
Question

Unable to convert PDF, Sign in issue

  • October 30, 2017
  • 1 reply
  • 342 views

I have verifed ID and Password but cant sign in to convert PDF has old email ID and says ID and password dont match

This topic has been closed for replies.

1 reply

AnandSri
AnandSri
Legend
October 31, 2017

Hello Aria,

As per the description above, you are not able to you are not able to sign in with the email address through which you are subscribed with Adobe ExportpDF pack, Is that correct?

Please refer and try the troubleshooting steps from the following KB doc Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services). Link: https://forums.adobe.com/docs/DOC-8841

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.

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