Unable to download shared pdf

Question

After sharing a PDF via link from my documentcloud and commenting on it with other people I was unable to download it by clicking on the downside arrow button on the top-right corner.

Steps to reproduce:

Upload any pdf
Share and generate a link
Open the link and click on the said download button
Nothing happens but the arrow gets replaced by an endless loading icon

I tested this on Firefox + Chromium on Linux and on Firefox + Chrome on Windows.

The Document I had trouble with in the beginning had over 350 comments and out of desperation I tried unsharing it and downloading it afterwards. Apparently you cannot reshare an unshared file so now I am the only one having access to the said comments and I cannot get a local copy of the pdf. I tried logging in to the Desktop Acrobat Reader but it was "unable to find" the unshared file and I should try the Internet version. The Android App also didn't succeed to open the unshared pdf and suggested using the Desktop or Internet version.

Does anyone know how I can rescue my commented file e.g. by getting a local copy or resharing it with the comments?

Meenakshi Negi · Answer

Hello,

Thank you for reaching out and sorry for the delay in response.

Would you mind sharing the link to the document with us? You may share it via private message.

You may initiate a private message using the envelope icon provided at the top right corner of this community page.

Also, try once using the new incognito window on Chrome.

Let us know if the issue is already resolved.

Thanks,

Meenakshi

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