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R
Rashad23960318sp7p
Participant
April 8, 2022
Question

Unable to edit PFD

  • April 8, 2022
  • 1 reply
  • 492 views

I've been able to edit PDF on my mobile phone for over a year up until yesterday!! I have Acrobat Pro and I'm subscribed which includes Premium. I have no idea what's going on as to why I am unable to now!!

This topic has been closed for replies.

1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
April 11, 2022

Hi Rashad,

 

Thank you for reaching out.

 

We have checked your account and see that both subscriptions are canceled.

That seems to be why you cannot edit the PDFs.

 

Let us know if you have any questions.

 

Thanks,

Meenakshi

 

R
Rashad23960318sp7pAuthor
Participant
April 11, 2022
Lol.. it wasn’t canceled prior to, the reason for the cancellation because
of that.
Meenakshi_Negi
Meenakshi_Negi
Legend
April 11, 2022

Sorry about the delay due to the weekend.

However, this is not the experience we wish you to have.

As you do not have the subscription, we will not be able to check what exactly the issue was. 

 

Let us know if we can be of any help.

 

Thanks,

Meenakshi

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