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jd_ackley
jd_ackley
Participant
December 14, 2017
Answered

Unable to get Combine Files tool || Adobe PDFPack.

  • December 14, 2017
  • 3 replies
  • 26524 views

I recently purchased the combine tool, and it does not show up although my other tools do (like fill & sign)

This topic has been closed for replies.
Correct answer AnandSri

Click on your Name in the top right corner of the Adobe Reader and choose to Sign out.

To sign back in, Click on the Sign in option in the top right corner of Adobe Reader, and sign in with your current Adobe ID and password.

Let us know how it goes.

- Anand Sri.

3 replies

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
December 14, 2017

Sadly, there is no such option available to combine the files offline, as the conversion occurs  on the server when you use the Adobe Reader or through  the URL and for this,  the internet connectivity is required.

- Anand Sri.

    X
    Xinli29335317von9
    Participant
    April 10, 2023

    Is there a reason to remove the combine feature from desktop? It's very unconvient and ridiculous that I need to go online then upload all the files to be able to combine them? Why it has to be so complicated?

    AnandSri
    Community Manager
    AnandSriCommunity ManagerCorrect answer
    Community Manager
    December 14, 2017

    Click on your Name in the top right corner of the Adobe Reader and choose to Sign out.

    To sign back in, Click on the Sign in option in the top right corner of Adobe Reader, and sign in with your current Adobe ID and password.

    Let us know how it goes.

    - Anand Sri.

    jd_ackley
    jd_ackleyAuthor
    Participant
    December 14, 2017

    Great, thank you.  I signed out and signed back in, and the combine files drop down box still says "add", not open like the other features I purchased.

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    December 14, 2017

    In Adobe Reader DC, for the Combine Files tool, you get the "Add" button, as this is a designed behavior. For other tools, you get the option of open.

    If you go to the URL https://cloud.acrobat.com/combinepdf  you will get the button of "Select Files to combine." There is no difference in the feature or service. The behavior  is same.

    Hope this helps and clarifies.

    Regards,

    Anand Sri.

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    December 14, 2017

    Hello JD.ackley

    As per the description above, you are not getting the Combine Tool option, Is that correct?

    The record shows that you are subscribed to Adobe PDFPack on your current Adobe ID, you can access the services of Adobe PDFPack and can combine PDF file online through https://cloud.acrobat.com/combinepdf on browsers like Chrome, or Firefox, or Safari.

    If you are using the free desktop version of Adobe Reader and not getting the option of Combine Files, then sign out from Adobe Reader and sign back in with your current Adobe ID and password.

    You may also check for the latest update of Adobe Reader from Help>Check for updates.

    For more troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

    Let us know how it goes.

    Regards,

    Anand Sri.

    jd_ackley
    jd_ackleyAuthor
    Participant
    December 14, 2017

    Where do I sign out of Adobe Reader?  I could not find it.

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