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abrahamb64921379
Participant
Apr 21, 2015 12:13 PM UTC
Question

Unable to log in to ExportPDF from Reader

I am using Adobe Reader XI. I purchased the silence to convert to Word docx format. When I try to upload it tells me that An error occurred while trying to access the server. I use a Lenovo G500 laptop computer. Have I wasted my money????

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    4 replies

    Sara_Forsberg
    Inspiring
    Apr 22, 2015 8:00 PM UTC

    [discussion moved to Document Cloud PDF services forum]

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    Sara_Forsberg
    Inspiring
    Apr 22, 2015 8:00 PM UTC

    Hi abrahamb,

    Please try logging in directly to the web interface at https://cloud.acrobat.com/exportpdf (rather than using Adobe Reader). Are you able to log in and convert files from there?

    Best,

    Sara

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    pwillener
    pwillener
    Legend
    Apr 22, 2015 5:27 AM UTC

    Try to Contact Customer Care.

    [topic moved to Document Cloud PDF services forum]

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    abrahamb64921379Author
    Participant
    Apr 21, 2015 12:17 PM UTC

    I meant licence

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