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Participant
December 14, 2024
Question

Unable to move a quantity of pdf files simultaneously using Adobe online account

  • December 14, 2024
  • 2 replies
  • 302 views

Hi,

 

I needed to move batches of between c.50 - 200 pdf files from one Adobe online folder to another Adobe folder.  After selecting the files, the move option is not available on the right-hand-side.  The move option even disappears as soon as I select a 3rd pdf file.  Screenshots below.  

 

Thankfully I was able to move the files via the app, but the function to move a batch of pdf files should also be avilable via Adobe online at   https://acrobat.adobe.com/link/documents

 

Thank you

 

 

2 replies

AnandSri
Community Manager
Community Manager
February 18, 2025

Hello,

 

I hope you're doing well, and we apologize for the delayed response and the trouble.

 

Try moving the files using a different web browser. Additionally, clear the cookies and cache of the browser where the Move option was not visible. Is this issue occurring with all PDFs or only a specific set?

For more details, refer to this article: Manage Files in Adobe Document Cloud.

 

I hope this helps.

Thanks,

Anand Sri.

kglad
Community Expert
Community Expert
December 14, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bug">
jane-e
Community Expert
Community Expert
December 15, 2024

... the function to move a batch of pdf files should also be avilable via Adobe online at   https://acrobat.adobe.com/link/documents

By @Paul_Ros

 

 

 

I've moved your post from Creative Cloud Desktop to the Acrobat Online forum.

 

Can you confirm which version of Acrobat you are using and show a screenshot of your entire interface?

 

Jane