Unable to move a quantity of pdf files simultaneously using Adobe online account

Question

Hi,

I needed to move batches of between c.50 - 200 pdf files from one Adobe online folder to another Adobe folder. After selecting the files, the move option is not available on the right-hand-side. The move option even disappears as soon as I select a 3rd pdf file. Screenshots below.

Thankfully I was able to move the files via the app, but the function to move a batch of pdf files should also be avilable via Adobe online at https://acrobat.adobe.com/link/documents

Thank you

AnandSri · Answer

Hello,

I hope you're doing well, and we apologize for the delayed response and the trouble.

Try moving the files using a different web browser. Additionally, clear the cookies and cache of the browser where the Move option was not visible. Is this issue occurring with all PDFs or only a specific set?

For more details, refer to this article: Manage Files in Adobe Document Cloud.

I hope this helps.

Thanks,

Anand Sri.

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