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francescat60706361
Participant
Sep 15, 2017 11:23 AM UTC
Answered

Unable to open a PDF file with password.

Il mio medico curante mi invia la ricetta. zip. Separatamente in altra mail la password. Una volta aperto con 7zip, immetto la password per aprire la ricetta in pdf, ma mi risulta errore. Uso Foxit Reader, ma ho provato con diverse app. Come risolvere? Grazie in anticipo a chi vorrà aiutarmi

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AnandSri
AnandSriCorrect answer
Legend
Sep 15, 2017 6:06 PM UTC

Hi Francescat,

As I understand from the description above, you are not able to open a PDF file with the password you have for the PDF, Is that correct?

Please try the troubleshooting  steps from the following link: Can't open PDF

You may also check if the ZIP file you received has any password, If the ZIP has a password, you may have to get the password from the sender.

Hope this helps and keep us posted with the results.

Regards,

Anand Sri.

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1 reply

AnandSri
AnandSriCorrect answer
Legend
Sep 15, 2017 6:06 PM UTC

Hi Francescat,

As I understand from the description above, you are not able to open a PDF file with the password you have for the PDF, Is that correct?

Please try the troubleshooting  steps from the following link: Can't open PDF

You may also check if the ZIP file you received has any password, If the ZIP has a password, you may have to get the password from the sender.

Hope this helps and keep us posted with the results.

Regards,

Anand Sri.

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