Skip to main content
Participant
March 13, 2019
Question

Unable to open converted file in Word

  • March 13, 2019
  • 1 reply
  • 337 views

I used the Export PDF function to convert a document to Word. I keep getting a message in Word that says "Word experienced an error when trying to open this file." I tried several different documents with the same result. What might be causing this to happen?

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    Legend
    March 18, 2019

    Hi Loric,

    I used the Export PDF function to convert a document to Word. I keep getting a message in Word that says "Word experienced an error when trying to open this file." I tried several different documents with the same result. 

    As explained above, multiple documents are causing trouble. So it could be a possibility that conversion hasn't been done successfully.

    Are you using Export PDF web service? If yes, then you may try it via different web browser through- Adobe Document Cloud

    Or use desktop application Adobe Reader DC- Adobe Acrobat Reader DC Install for all versions

    Let us know the result.

    Thanks,

    Akanchha