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RichK927
RichK927
Participant
September 13, 2018
Question

unable to open pdf

  • September 13, 2018
  • 1 reply
  • 875 views

I am all the sudden unable to open my PDF documents

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    September 17, 2018

    Hey Richk,

    Sorry to hear about the trouble.

    When you say all of the sudden you are unable to open the pdf document, what does it actually mean? Are you using Adobe Reader to open pdf files? And when you try to open pdf does it gives any error to you or it just stays frozen?

    • If you are using Adobe Reader to open/view your pdfs, do you have the latest version of the application installed in your machine?
    • You may check which version of Adobe Reader you have? Open Reader>Help>About Adobe Reader
    • If its not up to date then you may install the latest patch released- Release Notes | Adobe Acrobat, Reader
    • Related help document- Can't open PDF

    Regards,

    Akanchha

    RichK927
    RichK927Author
    Participant
    October 1, 2018

    I found out from support that I had Adobe 'stalled' and had to close it out in task manager.  Thanks for your reply.

    Rich Kraybill

    [Personal information removed by the moderator]

      AkanchhaS8194121
      AkanchhaS8194121
      Legend
      October 3, 2018

      Hey Rich,

      Thank you for the updates and your finding.

      -Akanchha

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