Unable to open PDF files in Reader after canceling Acrobat subscription

Forum|Forum|11 years ago
August 27, 2014
1 reply
3000 views

Dear Adobe,

I have a case# 0185794056. It involves a purchase of Pro XI and a cancellation shortly after. Since the cancellation of Pro XI, I have had difficulties accessing Reader. When I click to open a file in Reader, I receive a message stating I need to renew my Pro XI subscription. What can be done?

Sincerely,

Brian Razak

This topic has been closed for replies.

Correct answer Sara_Forsberg

Hi Brian,

If I understand correctly, you're double-clicking a PDF in hopes of opening it in Reader, but it opens (or tries to) to open in Acrobat Pro, instead. Is that the case?

Did you uninstall Acrobat Pro after canceling your subscription? If not, I would start there. Or, you could also associate the PDF filename extension with Reader, instead of Pro (the steps vary by operating system).

Please let us know how it goes.

Best,

Sara

S

Sara_ForsbergCorrect answer

Inspiring

Hi Brian,

If I understand correctly, you're double-clicking a PDF in hopes of opening it in Reader, but it opens (or tries to) to open in Acrobat Pro, instead. Is that the case?

Did you uninstall Acrobat Pro after canceling your subscription? If not, I would start there. Or, you could also associate the PDF filename extension with Reader, instead of Pro (the steps vary by operating system).

Please let us know how it goes.

Best,

Sara

R

Razor_ATCAuthor

Participant

Dear Sara,

Removing Adobe Pro XI has done the trick. Thank you for your assistance.

Sincerely,

Brian Razak

S

Sara_Forsberg

Inspiring

You're very welcome, Brian.

Enjoy the rest of your day.

Best,
Sara

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