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marke76207374
marke76207374
Participant
April 7, 2019
Question

Unable to recover lost files from Adobe Reader

  • April 7, 2019
  • 1 reply
  • 1691 views

Hello, I wonder if you could help me please regarding an important file I hope I haven't lost. I was annotating a pdf file in adobe reader, but hadn't logged in to document cloud for some time. I had a document with the same name on document cloud. Tonight, when I logged into document cloud, the file on my device just updated to the (older) version from the document cloud, I suspect overwriting it. Is there a way to get this back please? I fear I have lost a lot of work.

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    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    April 8, 2019

    Hi marke76207374

    As per the description given above, you have two files one is saved locally and similar file uploaded to the Document Cloud with the same name.

    I was annotating a pdf file in adobe reader, but hadn't logged in to document cloud for some time.

    1- You were adding annotation to the file saved locally, so the annotation wold be saved in the similar file and its not going to affect the one uploaded to the Document Cloud.

    2- Even though the file names are same, bot the files aren't synced. I believe the confusion took place when you logged In in Document Cloud and opened the similar file and it didn't have annotations in it.

    3- Open the file saved locally in your system. If you cant find it then check the "Recent" tab of Adobe Reader DC and open the one that doesn't have Cloud icon next to it.

    Hope this answers your query.

    Thanks,

    Akanchha

      marke76207374
      marke76207374Author
      Participant
      April 8, 2019

      Hi Akanchha,

      Thank you so much for your help. I have looked on the document cloud, but the file is still the older version with no annotations. I actually had added a single annotation, and because of that I ended up with 3 files of same name but different content. Am I right in thinking that now my only hope is that the file is overwritten *but* may still be recoverable from my iPad? I.e. hidden from the file list in the app but still stored somewhere? If so, maybe I can have it recovered by someone? I have only saved one unrelated file to the iPad since, so maybe a chance the pdf file hasn't been overwritten by my iPad? (Given that deleted files aren't actually "deleted," but rather "marked" as unallocated ready for overwriting by iPad.) This is complicated by the fact the file *may* be overwritten in the sense of by the document cloud...I'm a bit puzzled by my predicament, and distraught at the data loss...hopefully it's not deleted beyond retrieval? (Overwritten covers two distinct aspects here: 1) by the same-name file 2) by the iPad's storage.)

      Best regards,

      Mark.

      AkanchhaS8194121
      AkanchhaS8194121
      Legend
      April 9, 2019

      Hi Mark,

      I have looked on the document cloud, but the file is still the older version with no annotations.

      This is quite confusing for me here, initially you have mentioned that changes were made via Adobe Reader into the file saved locally.

      As mentioned above, changes will only be applied to the file you made. If it was the local one, then it would be saved to that. And if it was the one the one which is uploaded to the document cloud then changes would be there.

      Even though they are saved with the same name, you can easily differentiate by checking the "cloud" icon next to it (as shared in screenshot above).

      Secondly, it could be a possibility that file might have overwritten as neither you nor me are sure how did you save it after adding annotation. So its hard to assume.

      Check each and every file that you see with the same name. If you don't see the annotations in it, then probably its lost or not saved correctly. Anything could have happened.

      his is complicated by the fact the file *may* be overwritten in the sense of by the document cloud...I'm a bit puzzled by my predicament, and distraught at the data loss...hopefully it's not deleted beyond retrieval? (Overwritten covers two distinct aspects here: 1) by the same-name file 2) by the iPad's storage.)

      Note: Document doesn't get deleted automatically unless its not done by someone. If it was saved successfully to cloud it remains at cloud so as with local.

      You can access your document cloud files on web from here too: Adobe Document Cloud

      Thanks,

      Akanchha

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