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Participant
March 25, 2024
Answered

Unable to send e-signature

  • March 25, 2024
  • 1 reply
  • 884 views

Adobe says "unable to connect to server" when I try to upload a document for e-signing. One of the main reasons I purchased adobe was for this e-signature purpose. It sounds like the cloud may be discontinued? Can anyone confirm if this functionality is still supported?

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Correct answer Meenakshi_Negi

Hi Zach34178579dm5t,

 

Thank you for reaching out.

 

Please try clearing the cache and cookies for the browser. Or try sending documents via a new incognito window in Chrome browser. Also, check if it happens when you upload the particular PDF.  

Let us know how it goes.

 

Thanks,

Meenakshi

 

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

1 reply

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
March 31, 2024

Hi Zach34178579dm5t,

 

Thank you for reaching out.

 

Please try clearing the cache and cookies for the browser. Or try sending documents via a new incognito window in Chrome browser. Also, check if it happens when you upload the particular PDF.  

Let us know how it goes.

 

Thanks,

Meenakshi

 

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.