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LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
July 20, 2022
Question

Unable to sync comments to Document Cloud

  • July 20, 2022
  • 2 replies
  • 2046 views

I'm suspecting this is a network issue of some sort, but just to confirm. 

 

I post shared reviews to the Document Cloud. I open my shared reviews on my desktop application, not on the web browser.

 

There are times when I'm either replying to a comment or updating its status when I'll get this message:

 

We weren't able to sync your action. Please try again.

 

Sometimes it'll resolve the next change I make, but sometimes (like today) it just gives me this message over and over again.

 

Windows 10, Version: 10.0.19042

Acrobat DC Pro: 22.001.20169

 

Do I need to yell at my IP, fiddle with my wireless settings, or just keep trying until it does sync?

    This topic has been closed for replies.

    2 replies

    bread_first
    bread_first
    Participating Frequently
    March 1, 2023

    @LinSims I am experiencing the same issue. I have the cloud-shared file open in the Acrobat Pro CC desktop app. Each time I click "Resolve" or add a comment, I get the syncing error message.

    I am working in the most up-to-date version of Adobe CC as of March 1, 2023.

    G
    GhostPROD
    Participating Frequently
    October 18, 2024

    I have same issue... every time I resolve a comment I get this:  

    I'm the one sharing the PDF through CC, so I don't think it's a permissions issue. 

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    October 29, 2024

    Hi GhostPROD,

     

    Thank you for reaching out.

     

    When resolving comments, ensure that your internet connection is not intermittent. 

    Please let us know if you are trying to resolve comments on a shared PDF on the desktop application that results in the error message. Did you check if this happens with a particular file or with others? What do you mean here by "Sharing the PDF through CC"? 

    We are assuming that the document was shared via Acrobat. Is that correct? 

    Please share more information about the issue. Share the Acrobat and OS version on the machine. We will get this checked. 

     

    Thanks,

    Meenakshi

     

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    August 8, 2022

    Hi LinSims,

     

    Hope you are doing well.

     

    Please confirm if you are still experiencing this issue. The issue does not occur at our end.

    If the issue still occurs, would it be possible to share a screenshot of the messages?

    Ensure that you are connected to the Internet. 

     

    Let us know if you need any help.

     

    Thanks,

    Meenakshi

    LinSims
    Community Expert
    LinSimsCommunity ExpertAuthor
    Community Expert
    August 8, 2022

    This is an ongoing but intermittent issue. The next time it happens I'll take a screenshot, but all it will do is say the same thing I did, since it was visible when I typed the OP and I transcribed it.

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    August 31, 2022

    Hi LinSims,

     

    Just to follow up, did you experience the same behavior with the latest version released in August?

    If yes, would it be possible to share the information as asked above.

     

    Thanks,

    Meenakshi

     

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