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lethal74778883
Participant
May 16, 2017 2:18 PM UTC
Answered

Unable to upgrade plan.

I recently purchased adobe reader dc and im tyring to upgrade my pack it wont let me.! What should I do?

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AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
May 18, 2017 6:53 PM UTC

Hi Lethal74778883,

As mentioned above, I have checked your account and found a subscription pf Adobe PDF Pack which is an online service and that you can can use with the desktop application Adobe Reader DC (free application).

Would you let us know what upgrade you are looking for? Were you trying to upgrade to the Adobe Acrobat DC?

Hope you have tried the steps mentioned in Upgrade or change your Creative Cloud plan

If that didn't work, then you may contact to-support our billing team would go ahead and help you updating the plan.

Hope this helps.

Regards,

Akanchha

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1 reply

AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
May 18, 2017 6:53 PM UTC

Hi Lethal74778883,

As mentioned above, I have checked your account and found a subscription pf Adobe PDF Pack which is an online service and that you can can use with the desktop application Adobe Reader DC (free application).

Would you let us know what upgrade you are looking for? Were you trying to upgrade to the Adobe Acrobat DC?

Hope you have tried the steps mentioned in Upgrade or change your Creative Cloud plan

If that didn't work, then you may contact to-support our billing team would go ahead and help you updating the plan.

Hope this helps.

Regards,

Akanchha

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