Skip to main content
E
ellenjones6
Known Participant
November 12, 2013
Answered

Unable to use Adobe CreatePDF Desktop Printer

  • November 12, 2013
  • 6 replies
  • 3584 views

I want to convert a web page (html) to a PDF document. When I tried to do this using my Adobe PDF Pack, I received a message indicating that I would have to do it using the Adobe CreatePDF Desktop Printer. So, I downloaded and installed the Adobe CreatePDF Desktop Printer as directed.   I went to the web page and printed the document to the Adobe CreatePDF Desktop Printer, as directed in the instructions.  I received the following error message:  Could not open the file. Access is denied.

What do I do now?

This topic has been closed for replies.
Correct answer Sara_Forsberg

The CreatePDF Desktop Printer has been retired. Please see https://forums.adobe.com/docs/DOC-5131 for more information.

6 replies

S
Community Manager
Sara_ForsbergCommunity ManagerCorrect answer
Community Manager
November 5, 2014

The CreatePDF Desktop Printer has been retired. Please see https://forums.adobe.com/docs/DOC-5131 for more information.

H
Adobe Employee
H_Spector
Adobe Employee
November 15, 2013

Hi,

It seems that the inetpp.dll version is a wrong version for CreatePDF Desktop printer to work.  The hotfix will upgrade the file to 6.1.7601.21819,

Please see more ifnormation about the hotfix at Microsoft site:http://support.microsoft.com/kb/2616471

Thank you.

Hisami

E
ellenjones6Author
Known Participant
November 15, 2013
H
Adobe Employee
H_Spector
Adobe Employee
November 15, 2013

Hi,

Please let me know the version of inetpp.dll version at C:\Windows\System32 folder.

Please uninstall Adobe CreatePDF Desktop printer once then reinstall it.

If your inetpp.dll is either 1 or 3 below then it should be good for the printer.

Note:

  1. Windows 7 default inetpp.dll version:  6.1.7600.16385 (7/13/2009)
  2. Win 7 SP1 version : 6.1.7601.17514 ( 11/15/2011)
  3. Win 7 SP1 Hotfix version: 6.1.7601.21819  (9/13/2011)


Thank you.

Hisami

E
ellenjones6Author
Known Participant
November 15, 2013

It didn't help.

I uninstalled and reinstalled Adobe CreatePDF Desktop, as you requested. It

still does not work.

My inetpp.dll = 6.1.7601.17514 (11/6/2011)

H
Adobe Employee
H_Spector
Adobe Employee
November 15, 2013

Hi,

When your page is printed by the printer the PDF file will be stored at https://files.acrobat.comand you will receive an email.

Are you using Windows 7 SP1? If so, you may need to install a hotfix to update inetpp.dll version at

C:\Windows\System32 folder. You can find more information about the hotfix at

http://helpx.adobe.com/acrobat-com/kb/createpdf-desktop-printer-windows-7.html.

Have you installed Adobe Postscript driver on your system? If you have not installed the PS driver then please do so as follows:

1. Open Start menu > Devices and Printer ( or from control panel) and select "Add a printer"

2. Select "Add a local printer"

3. Select "Use an existing port: LPT1: (Printer port)

4. Select any company and any PS printer with Adobe PS printer driver(not clone) such as Xerox and Xerox Phasor 6120PS

Note: Adobe PS printer drivers(PSCRIPT5.DLL and a few other files) are installed at C:\Windows\System32\spool\drivers\x64\3 folder if your system is 64 bit.

Please let me know if this does not help.

Thank you for your patience.

Hisami

E
ellenjones6Author
Known Participant
November 15, 2013

It did not help. Adobe CreatePDF Desktop Printer still does not work.

I followed your instructions to make sure that the Adobe Postscript driver

had been installed. However, the Adobe CreatePDF Desktop Printer still does

not work.

As far as your recommendation to install the hotfix is concerned, you are

recommending something that Microsoft recommends NOT to do. Here is the

warning I received when I attempted to install the hotfix:

Hotfix Request

Important

* A hotfix is intended to correct a specific problem.

* Apply the hotfix only to systems that are experiencing the specific

problem.

* Installing the incorrect hotfix can cause damage to your system.

* If you are not sure whether the hotfix is the correct one for your

system, do not install it.

* Hotfixes are included in subsequent service packs that are safer to

install through Microsoft <http://update.microsoft.com> Update.

The warning that the hotfix might damage my system was enough to scare me

off. Please do NOT recommend steps that are potentially damaging to my

system.

I still need to create PDF files from html files. Adobe CreatePDF Desktop

Printer does not work.

What do you suggest?

H
Adobe Employee
H_Spector
Adobe Employee
November 15, 2013

Hi,

Please look at your Internet Port to make sure your setting shows your Adobe ID in "Use the specified user account"

To open the dialog:

1. Windows Start menu > Devices and Printers > Adobe CreatePDF Desktop printer

2. Right mouse click over the printer

3.Select "Printer properties" from the context menu

4. Select "Ports" tab

5. Select "Internet Port" under "Description"

6. Click "Configure Port..." button in the dialog

7. Please retype your Adobe ID and password then click "OK" button.

8. Close your application(browser) then relaunch browser to get your web site for print.

Please let me know if this does not help you.

thank you.

Hisami

E
ellenjones6Author
Known Participant
November 15, 2013

No, it still doesn't work after I modified my settings and closed the

browser (Firefox) as you suggested. I also tried it from a different

browser (IE). Nothing works. According to the instructions: "The resulting

file is saved automatically to your Adobe PDF Pack account, and you receive

an email when conversion is complete." I have not received an email, and

the file does not appear in the list when I go to sign into my Adobe PDF

Pack account ( <https://createpdf.acrobat.com/app.html>

https://createpdf.acrobat.com/app.html ). There is a file list there, but

it contains only the files I have converted from Word to PDF. Am I going to

the right place to search for the file?

H
Adobe Employee
H_Spector
Adobe Employee
November 14, 2013

Hi,

Please try to print another web page and let me know if you see the same error message.

Also please try to use the printer from another application to see if the printer is working or not.

Thank you.

Hisami

E
ellenjones6Author
Known Participant
November 14, 2013

I get exactly the same result. It doesn't work. Please note that I am

trying to SAVE the web page as a PDF file. That is, I am trying to convert

a web page (html) to a PDF document. I am not trying to print it. I want

a copy of the PDF version of the web page to save on my computer.

In any event, printing it does not work. I get the same error message I

indicated in my first missive. And, yes, my printer is working just fine.

Please: tell me how to use the

<http://forums.adobe.com/message/5836668#5836668> Adobe CreatePDF Desktop

Printer to convert a web page to a PDF document. When I try to do that,

using my Adobe PDF pack, I get this message:

"Adirondack-Wildfl ... ng-Shrub-List.html" is in a format not supported for

conversion to PDF.

You can save the file to one of the supported formats or use the PDF printer

for Windows to convert the file. For a list of supported file formats

<https://createpdf.acrobat.com/redir/cpdf_cpdf_supported> click here"

When I clicked on the link, I received these instructions:

<http://helpx.adobe.com/acrobat-com/kb/using-pdfpack.html#main_Convert_a_fil

e_to_PDF>

http://helpx.adobe.com/acrobat-com/kb/using-pdfpack.html#main_Convert_a_file

toPDF This page included the following:

"To convert a file type not listed above, use

<http://helpx.adobe.com/acrobat-com/kb/using-pdfpack.html#main_adobePDF_desk

top_printer> Adobe CreatePDF Desktop Printer. " So, I clicked on that link

and downloaded the Adobe CreatePDF Printer. I followed these instructions:

"Print To PDF Setup

The Adobe CreatePDF Desktop Printer lets you convert any file (in a

printable format) to PDF by printing it from an application on your desktop.

The resulting file is saved automatically to your Adobe PDF Pack account,

and you receive an email when conversion is complete. The desktop printer

functionality is available for Windows XP, Windows Vista, and Windows 7. You

don't need any special hardware to print to Adobe CreatePDF Desktop Printer.

To print to the Adobe CreatePDF printer, first install and configure the

Adobe CreatePDF Desktop printer. Then, open a file in its native application

and choose the print function. Select the Adobe CreatePDF Desktop Printer

from the printer list, choose the appropriate print settings, and then print

the file. Adobe CreatePDF Desktop Printer converts the file to PDF, and then

stores the PDF file in your Acrobat.com account."

So, the instructions say that the Adobe CreatePDF Desktop Printer will

convert a file to PDF and store it in my Acrobat.com account. It doesn't do

that. I tried just printing it (after selecting Adobe CreatePDF Desktop

Printer). I also tried printing to file. In both cases, I get an error

message, and there is no file stored in my Acrobat.com account.

It doesn't work.

Please fix!

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices