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elisav27170791
elisav27170791
Participant
October 10, 2017
Answered

Unable to use Adobe ExportPDF service, as already paid.

  • October 10, 2017
  • 2 replies
  • 738 views

Je me suis abonnée au convertisseur PDF/WORD le montant annuel a été prélevé sur mon compte (24,34 €) mais n'ai pas de facture et surtout  pas d'accès au service payé!!!!

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Elisa,

    We apologize for the inconvenience  caused to you. I will request you to contact the Adobe Support team so that they can get the subscription changed from the incorrect email address to the correct email address and you can access the service through the correct Adobe ID.

    To contact the Adobe support, use the following URL https://helpx.adobe.com/in/contact.html

    I have sent you a Private message with more contact details of Adobe support, please check your email inbox.

    Regards,

    Anand Sri.

    2 replies

    AnandSri
    Community Manager
    AnandSriCommunity ManagerCorrect answer
    Community Manager
    October 23, 2017

    Hello Elisa,

    We apologize for the inconvenience  caused to you. I will request you to contact the Adobe Support team so that they can get the subscription changed from the incorrect email address to the correct email address and you can access the service through the correct Adobe ID.

    To contact the Adobe support, use the following URL https://helpx.adobe.com/in/contact.html

    I have sent you a Private message with more contact details of Adobe support, please check your email inbox.

    Regards,

    Anand Sri.

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    October 10, 2017

    Hi Elisav,

    As per the description above, you are not able to use the Adobe ExportPDF services, Is that correct?

    The record shows that there is no active subscription of Adobe ExportPDF on your Adobe ID used to log in on Adobe Forums.

    If you have subscribed the Adobe ExportPDF services on a different Email address, please use the email address to sign in to  your account at https://cloud.acrobat.com/exportpdf with your Adobe ID and password and use the services.

    You can also use the free desktop application of Adobe Reader to use the services of ExportPDF.

    To download Adobe Reader: Adobe - Adobe Acrobat Reader DC Distribution  Link: https://get.adobe.com/reader/enterprise/

    Hope this helps.

    Regards,

    Anand Sri.

    elisav27170791
    elisav27170791Author
    Participant
    October 23, 2017

    Hello Anand,

    thank you for your mail

    the problem is that when I subscribed the Adobe Export PDF i wrote down a wrong mail address, that does NOT exist( Personal Info removed by Moderator: Email instead of Personal Info removed by Moderator:  Email).

    So what can I do now? I need to convert documents from PDF into Word that's why I subscrided and paid Adobe...

    Thank you for your help

    Best regards

    Elsia Viganotti

    Elisa VIGANOTTI

    Avocat de la famille internationale

    [Personal Info removed by Moderator : Email, Phone number, Address]

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