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dawnb57987610
dawnb57987610
Participant
September 14, 2017
Question

Unable to use Adobe ExportPDF services.

  • September 14, 2017
  • 2 replies
  • 403 views

I have been attempting to use my export pdf to export a pdf file on my computer. I receive and error 400 your request could not be completed although the spinning circle does show converting, but this can go on for hours with no actual result, I have cleared cache and switched between safari and google chrome browsers, please assist me ...

This topic has been closed for replies.

2 replies

AnandSri
AnandSri
Legend
September 19, 2017

Hi Dawnb,

Please try to convert the files into PDF through online service, log into your account at https://cloud.acrobat.com/exportpdf with your Adobe ID and password and check.

Try to convert a different file into PDF and check.

The error is related to the restrictions over the network, If possible, please disable the security software you have, and check.

If possible, connect the computer to a different network environment  like Guest Network or Home Network or connect to your Phone network.

If this does not help, you can create a new User profile with Admin rights and check.

Keep us posted with the results.

Regards,

Anand Sri.

AnandSri
AnandSri
Legend
September 14, 2017

Hi Dawnb,

We apologize for the inconvenience caused. Please follow the instructions in the following thread: https://forums.adobe.com/thread/2374237

You may also refer to the following link: Can't connect to Adobe.com online service

Hope this helps. Keep us posted with the results.

Regards,

Anand Sri.

dawnb57987610
dawnb57987610Author
Participant
September 19, 2017

I continue to get the error message and still can not upload my documents.

If the document is primarily a receipt with mostly numbers, do I need a

different program to "read" that?

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