Participant

Question

Unable to use Adobe PDF services

Forum|Forum|10 years ago
December 9, 2015
10 replies
4115 views

I've been getting an error message for the last 2 weeks when trying to sign in so I'm now 2 weeks behind in my work. The error code is https://brb.acrobat.com/. Is Adobe having technical issues????? Does anyone know if Adobe is having technical issues? I'm constantly getting error messages and "we're working on it" messages but nothing seems to improve. Does anyone know of a better PDF system than Adobe?

ExportPDF

This topic has been closed for replies.

N

nataliew63935618

Participant

Same error here.

H

H_Spector

Adobe Employee

Hi adam89233412 and nataliew63935618,

I apologize for the late reply.

Are you still have the same issue?

If so, please try to login at https://cloud.acrobat.com from another computer in a different network environment?

Please let me know if you still have the same issue.

Thank you.

Hisami

N

nataliew63935618

Participant

Thank you Hisami, but the issue persists. I have tried using a different browser, a different network, and a different computer, and am experiencing the same issue every time.

V

Vivek tech

Adobe Employee

Please open Network Utility tool in MAC

Click on the ping tab

Try to ping acrobat.com as shown in the screenshot below

If you are getting request timeout message then that means your Internet Service Provider is blocking your MAC to access acrobat.com.

You need to request your ISP to whitelist Acrobat.com and Adobe.com

Reference link:

https://helpx.adobe.com/content/dam/help/attachments/Creative_Cloud_for_enterprise_Service_Endpoints.pdf?wcmmode=disable…

sepetdav

Participant

In our case this message was caused by proxy/firewall, it was preventing us from access to the page/site were the Adobe program is downloaded from. When changing internet connection we could download the program.

In our case we got the message originally in Swedish and it said something similar to this:

Tillfälligt slut

Vi ber om ursäkt for besväret. vi arbetar hårt för att göra tjänsten tillgänglig.

H

heidiborz

Participant

I am having the same issue . Currently unavailable. I have an Adobe case that the adobe rep had be reset my password. I was able to get on and work for a day, but the next day back to the same issue Currently unavailable. We apologize for the inconvenience.

T

Tariq Dar

Legend

Hi Heidiborz,

Are you still experiencing this issue?

Have you tried to open Document Cloud services via browser: https://cloud.acrobat.com/exportpdf Also, try with different browsers.

If that doesn't fix the issue help me with the Adobe id that you subscribed with via private message: How Do I Send Private Message

-Tariq Dar

I

iñigoe52476317

Participant

Hi,

It's days am getting that same error........... I have never been able to use what I have paid for.

"

Currently unavailable

We apologize for the inconvenience. We are working hard to make the service available. Please check back shortly."

T

Tariq Dar

Legend

Hi All,

We are sorry for the inconvenience caused to you.

Are you still experiencing this issue?

Regards,

Tariq Dar.

S

snath10

Participant

Hi Tariq,

Still facing this issue.

T

Tariq Dar

Legend

Hi Snath10,

I tried to check again at my end and is working fine.

Have you tried to use a different browser? If not, you may try logging in via browser using link: https://cloud.acrobat.com/exportpdf

and let us know if that helps.

-Tariq Dar.

A

Anonymous

Same problem here. Why anyone is not responding?

Adorobat

Participating Frequently

Hi trivenders58109596

Try to access this link: https://cloud.acrobat.com and let us know if you are able to use PDF services without any error.

Thank You,

Shivam

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tammyc72457870

Participant

Same problem. "currently unavailable'. Please help! I have been paying for this and have been unable to use this for weeks!

E

edfe93065852

Participant

I am having the same issues as those mentioned previously. I used the same login information on Windows 7 Enterprise x64 and Windows 10, SP 1 but no joy. Any and all assistance is greatly appreciated.

C

CMH ITHELPDESK

Participant

I am having the same issue Acrobat Standard DC. At work we have Windows 7 Professional, tried on 2 different PCs, tried signing in and out, resending the invite, removing the user, and sending it to someone different. I have also tried bypassing webfilter and firewall settings and none of that worked.I have several other users I manage that use other Apps (Photoshop, All Apps, etc.) and they are able to activate and use the software without an issue.

J

joelp11164969

Participant

I am having the same issue. I am trying to download Acrobat Pro DC but every time I log in, I get this page...