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egrib71946465
Participant
March 29, 2018
Answered

Unable to use Adobe PDFPack, asking to resubscribe

  • March 29, 2018
  • 1 reply
  • 369 views

I have Adobe PDF pack (till 21 nov 2018), but when I would lik to start export to Excle, I cannot because send to payment pages  I don't know while, How can I solve this problem?

This topic has been closed for replies.
Correct answer AnandSri

Hello Egrib,

We apologize for the inconvenience caused, as per the description above, you are not able to export a PDF file as it's asking you to resubscribe for the services, Is that correct?

The record shows that you are subscribed to Adobe PDFPack service on your current Adobe ID, try exporting the PDF through the URL https://cloud.acrobat.com/convertpdf  with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using the freeware Adobe Reader DC and getting the error message, please sign out and sign back in Adobe Reader with your current Adobe ID and password, and check for any pending updates from help>check for updates, reboot the machine after installing the updates and try converting the PDF file.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know how it goes and share your findings.

Regards,

Anand Sri.

1 reply

AnandSri
Community Manager
AnandSriCommunity ManagerCorrect answer
Community Manager
March 29, 2018

Hello Egrib,

We apologize for the inconvenience caused, as per the description above, you are not able to export a PDF file as it's asking you to resubscribe for the services, Is that correct?

The record shows that you are subscribed to Adobe PDFPack service on your current Adobe ID, try exporting the PDF through the URL https://cloud.acrobat.com/convertpdf  with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using the freeware Adobe Reader DC and getting the error message, please sign out and sign back in Adobe Reader with your current Adobe ID and password, and check for any pending updates from help>check for updates, reboot the machine after installing the updates and try converting the PDF file.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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