Answered
Unable to use Export PDF
i HAVE ALREADY SUBSCRIBED TO EXPORT PDF SERVICE A WEEK AGO, BUT WHEN TRYING TO USE IT, I AM GETTING AN ERROR ASKING ME TO SUBSCRIBE NOW, BUT I HAVE ALREADY PAID THE SUBSCRIPTION? PLEASE HELP
AkanchhaS8194121Correct answer
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September 13, 2018
Hi Davido,
Yes, we see that you have an active subscription of Export PDF. If you are working online using web browser-
1-Then you may try Signing Out and Signing In in your Adobe account https://cloud.acrobat.com/exportpdf
2- You can also use the services through free desktop version of Adobe Acrobat Reader DC: Adobe Acrobat Reader DC Install for all versions
3- “Sign In” using the email (Adobe ID) under which you have subscription registered.
4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF
You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).
Let us know if it still doesn't work.
Regards,
Akanchha
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