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kerryc45943882
Participant
March 14, 2018
Answered

Unable to use services and neither able to contact support.

  • March 14, 2018
  • 3 replies
  • 543 views

I am sure I am in the wrong place BUT this site is so useless its where I have landed. Does anyone know why I cannot use the product whcih I have been paying for fpr the last 3 years?

Or better still if there is an actiual contact phone for adobe. Payed in December and havent been able to use since then. Every time I try it says I am not paid up and then I dont have time to waste with this. Surely aomeone can just see I have paid and push the on button?

It cant be that hard

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Kerryc,

    Sorry for the delayed response and inconvenience caused. AS per the description above, you are not able to use Adobe ExportPDF service with your current Adobe ID, Is that correct?

    The record shows that you are subscribed to Adobe ExportPDF service with your current Adobe ID, try accessing the services through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

    If you are using the services through the freeware Adobe Reader DC, then sign out and sign back in Adobe Reader DC using your current Adobe ID, and check for any pending updates from help>check for updates, reboot the machine after installing the updates and try exporting the PDF file.

    For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

    let us know how it goes and share your findings.

    Regards,

    Anand Sri.

    3 replies

    AnandSri
    AnandSriCorrect answer
    Legend
    April 12, 2018

    Hello Kerryc,

    Sorry for the delayed response and inconvenience caused. AS per the description above, you are not able to use Adobe ExportPDF service with your current Adobe ID, Is that correct?

    The record shows that you are subscribed to Adobe ExportPDF service with your current Adobe ID, try accessing the services through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

    If you are using the services through the freeware Adobe Reader DC, then sign out and sign back in Adobe Reader DC using your current Adobe ID, and check for any pending updates from help>check for updates, reboot the machine after installing the updates and try exporting the PDF file.

    For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

    let us know how it goes and share your findings.

    Regards,

    Anand Sri.

    try67
    Community Expert
    try67Community Expert
    Community Expert
    March 14, 2018

    What product? What is the exact nature of the problem? What happens when try to use it?

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    March 14, 2018

    This is a public forum, not Adobe support... other users here can't help

    -you need to click the link below to contact Adobe staff to help

    While the forums are open 24/7 you may not contact Adobe support at all times

    Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

    Be sure to remain signed in with your Adobe ID before accessing the link below

    Creative Cloud support (all Creative Cloud customer service issues)

    https://helpx.adobe.com/contact/support.html

    K
    kerryc45943882Author
    Participant
    March 14, 2018

    Thanks

    Thats where I start each time - but there is no way known I can get any response there. Seriusly frustrating

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