Unable to view converted docs

Forum|Forum|11 years ago
September 18, 2014
1 reply
551 views

Whenever I convert a document from PDF to Word, I am unable to view and save it. The display indicates it has been converted. Has my annual membership expired or is there some other reason? Catherine

This topic has been closed for replies.

S

Sara_Forsberg

Inspiring

Hi Catherine,

I checked your account and see that your subscription was canceled back on July 2. Do you perhaps have another account under a different email address? (I'm not sure how you are able to convert files with a canceled subscription.)

In any case, you should be able to see your files by logging in to https://cloud.acrobat.com/files using your Adobe ID and password.

Best,

Sara

outback girlAuthor

Participant

Hi Sara. Thank you for responding to my enquiry. I have not cancelled my

subscription. However, my credit card was stolen earlier this year. Perhaps

this could have impacted my subscription?

[private information removed by moderator.]

I would be grateful if you would advise whether this change remedies the

situation and when my subscription falls due.

Regards ... Catherine

S

Sara_Forsberg

Inspiring

Hi Catherine,

Please let me look into your account a bit further. I did remove your credit card information from your last post, as these forums are public. You don't want people having access to that information!

Sara

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