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July 11, 2013
Question

Unsupported Browser Detected

  • July 11, 2013
  • 0 replies
  • 580 views

On three computers (since we updated adobe this last time) when we try to open a PDF file, we get the following message-

"Unsupported Browser Detected

PDF Compatibility Mode requires Internet Explorer 5.5 for Windows or better

If you are not sure whether a supported browser is installed on  your computer, please contact your system administrator. PDF  Compatibility can be toggled on/off in your System Configuration  settings."

I have IE10, Windows 7 (on this system) and XP on the other two. I have re-downloaded both acrobat and flash a few times now, went into the registry key to delete the "creative update" as was suggested on another thread (it was not there), and tried earlier versions. I also downloaded firefox as a browser as was also suggested... no go. I was also told that a 32 bit browser like Chrome would work. It didn't.

After three days of troubleshooting, re-downloading, etc., I am at my wits end.

HELP PLEASE

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