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D
Donsly
Participant
June 7, 2020
Question

Unwanted Charge

  • June 7, 2020
  • 1 reply
  • 657 views

So I decided to use the free trial of adobe flash, I didn't like it so I removed the app to free up space on my PC. A couple days later, I was charged $20, so I thought it was because of my account, so I looked up how I remove my account and It told me to go into privacy, but nothing of the sort was there. https://prnt.sc/sv6dgk so I decided to remove my the app from my account, but it said nothing was there so I left it. Today I was charged another $20, so I decied to look it up again, and it said to remove it from my "plans" but there was nothing there. How do I stop this from happing because it starting to annoy me.(also sorry if I posted this in the wrong area)

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1 reply

T
Test Screen Name
Legend
June 7, 2020

Well, this is a bit weird. When people say Adobe Flash, they usually mean Adobe Flash Player. But that isn't an app, and doesn't have a trial. It's just plain free. Are you sure that's what you had? And you didn't sign up for any other "free for a week" trials?

It could be that someone has stolen your card details and bought an Adobe plan with it. This happens a lot. Before you contact your card issuer, check whether you might have used a different Adobe ID (email). But if you didn't, contact your card issuer right away.

T
Test Screen Name
Legend
June 7, 2020

Hey, one thing - what info do you get on your card statement (don't scan it for us unless you remove your personal info - just type what it says please!)

D
DonslyAuthor
Participant
June 7, 2020

Whoops, Sorry. I had meant to say Adobe Photo Shop. I recived the free trial from the offical site. 

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