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used to go directly to page, but now can't find the page to convert pdf to word
I used to be able to sign in and be directed right to the page to convert a pdf to word document. Now when I sign in, I can't find that page.
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Hello Wb,
We apologize for the inconvenience caused, as per the description above, you are not able to get the page to export a PDF file, Is that correct?
You can access the ExportPDF service through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.
You can also use the free desktop version of Adobe Reader DC to access the service of Adobe ExportPDF, just "sign-in" with your current Adobe ID and password in Adobe Reader. To download Adobe Reader, use Adobe - Adobe Acrobat Reader DC Distribution
For troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).
Feel free to update this discussion for any further assistance.
Regards,
Anand Sri.
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