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Anonymous
Feb 18, 2015 5:51 PM UTC
Question

Using Acrobat 11.0.10 Win7 64 bit - cannot convert PDF to word, message states "an error occurred while trying to access the service", worked 2 days ago, please advise

Also get an error trying to log out of ExportPDF. I know this issue has been ongoing since last year. Does anyone have a verified solution? Thanks.

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    3 replies

    Sara_Forsberg
    Inspiring
    Feb 18, 2015 5:56 PM UTC

    Hi jamess8859203,

    We have seen this particular error when signing in from Adobe Reader. Are you able to log in via the web interface at https://cloud.acrobat.com?

    Best,

    Sara

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    Anonymous
    Feb 18, 2015 6:04 PM UTC

    I couldn't earlier, but I can now.

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    Sara_Forsberg
    Inspiring
    Feb 18, 2015 6:08 PM UTC

    That is great news! Computers can be so fickle.

    Have a great day,

    Sara

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