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lfordlaw
Participant
March 10, 2015
Question

Using the Export to PDF online service, I get "Conversion Failure" error message; why?

  • March 10, 2015
  • 1 reply
  • 1885 views

Using the Export to PDF online service, I get "Conversion Failure" error message; why?

The documen t was originally created with Word (*.doc) then printed to PDF format; now I need to convert back to Work, but I get the "Conversion Failure" error message, both on conversion back to *.Doc format and attempt to convert to *.docx format.

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1 reply

S
Community Manager
Sara_ForsbergCommunity Manager
Community Manager
March 10, 2015

Hi lfordlaw,

How large is the PDF that you're trying to convert? How did you generate the PDF from Word (did you use Acrobat, or Word's built-in PDF generator)? What version of Word are you using?

The answers to those questions should help us get to the bottom of things.

In the meantime, please try the following:

I look forward to hearing back from you.


Best,

Sara

L
lfordlawAuthor
Participant
March 10, 2015

The document was converted to PDF from Word using Docuprinter.

Further investigation in the Properties of the document revealed that it was

"password protected," and with limits on editing, etc., although I don't

remember installing those features in Docuprinter.

It's only 95 kb, so the password protection must be what's causing the issue.

Thanks.

Larry J. Ford

S
Community Manager
Sara_ForsbergCommunity Manager
Community Manager
March 10, 2015

Hi Larry,

Good catch! The password protection will prevent ExportPDF from converting it. Athough, there's usually a different error message that occurs when that's the case, versus the generic conversion failure that you received.

In any case, I think you uncovered the problem.


Best,
Sara

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