Valid subscription. Each time try to convert a file it reverts to subscription page

Hi Peterf,

As we have checked the account information using the email address you are logged into the forums, we see that you have an active subscription of Adobe Export PDF. Try accessing Export PDF services online via : https://cloud.acrobat.com/exportpdf  or through the desktop application Adobe Acrobat Reader DC which you can download from here: Adobe - Adobe Acrobat Reader DC Distribution

Also, make sure that you are "Signing In" using the correct email address under which you have made the purchase and you have installed the correct application Adobe Acrobat Reader DC not the Adobe Acrobat DC.

For further troubleshooting you may refer- Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know if you need any help.

Shivam

Hi Peter.  Unfortunately, I don't have an answer.  I have just subscribed and am having exactly the same problem.