Want to cancel subscription - site won't let me!

Forum|Forum|11 years ago
February 8, 2015
5 replies
664 views

How do I cancel my subscription??? I purchased it last April, and haven't been able to use it at all..

When I go to the cancel my subscription site - it reverts to the beginning = no answer at all. Frustrated, as i feel Adobe just want to take my money = illegal practice. Can't get through to any advisor.. surely this is ethically wrong too?!

impossible to cancel

This topic has been closed for replies.

Correct answer pwillener

Did you start from https://helpx.adobe.com/x-productkb/policy-pricing/cancel-subscription-acrobat-online-services.html ?

billwagnon

Participating Frequently

I canceled my annual subscription last month. It took half an hour to find the chat person that could do this. There is no way to cancel online except chat. The cancel was at 1 pm and I received an email saying the subscription was canceled. At 10:30 pm I now see that ADOBE re-activated the damn subscription so I'm waiting again to CANCEL THE SUBSCRIPTION. You charged me again! I already paid $240 to use your product for one month and NOW YOU WON'T LET GO OF MY MONEY. CANCEL CANCEL CANCEL

D

dianab63186790Author

Participant

Ye - but it keeps reverting back to the same site, and I still can't get an answer....