Skip to main content
sdfsfyry
sdfsfyry
Participant
November 21, 2014
Question

WebGet Request Failed - Adobe Acrobat

  • November 21, 2014
  • 1 reply
  • 938 views

Every time i try to install Adobe Acrobat Pro it fails and prompt me with "WebGet Request Failed" and then it stops. It happens in the beginng of the download.

I tried to search on Google, and i found one site that said i needed to uninstall McAfee or Norton 360 antivirus, but im currently not useing any of these programs.


Do you got any ideas how to fix this?

This topic has been closed for replies.

1 reply

S
Sara_Forsberg
Inspiring
November 21, 2014

Hi sdfsfyry,

Are you downloading from cloud.acrobat.com? What happens when you download directly from this page: Download Acrobat products | Standard, Pro | XI, X?

Make sure that you're logged in as an administrator, and disable any antivirus software (the issue may be related to antivirus software other than the two you mention).

Please let us know how it goes.


Best,

Sara

sdfsfyry
sdfsfyryAuthor
Participant
November 28, 2014

Hello Sara

Yes, we are useing the Cloud version, and if we try do download from the link you gave us, it ask for a serial number and we don't have that since its a cloud version.

I also tried to disable the anti virus program, but it didn't help.

Can we might get a serial number?

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices