Participant

Answered

what is adobe export pdf sub?

Forum|Forum|10 years ago
May 16, 2016
8 replies
42088 views

Adobe have renewed a subscription for adobe exportpdf sub which I have no recollection of signing up for. When I go to my account there is no record of my registration. How can this happen and why do I need exportpdf?

ExportPDF

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Correct answer Sarojini_Nagar

Hi jacquit15303848 ,

You can refer this link to check for the services and features it provides : FAQ | Adobe Export PDF, Document Cloud

Let us know if you need any further help .

Regards
Sarojini

G

George311743817q56

Participant

I also want to cancel this hidden sub, that is not in my subscriptions in my account, i cannot see it and cannot cancel this, but yearly it costs 20,28 euro.

Now i just divorced and the creditcard belongs to my ex wife, so please cancel this.

Meenakshi_Negi

Legend

Hi George311743817q56,

Thank you for reaching out.

We have checked your account and see that the subscription is canceled.

Hope the information helps. Let us know if you need any help.

Thanks,

Meenakshi

G

GONZALO278299646vjh

Participant

I don't use this software any more please stop charge this mont to my credit card

Meenakshi_Negi

Legend

Hi GONZALO278299646vjh,

Thank you for reaching out.

We have checked your account with the email address used to sign in here on the community page.

There is no subscription listed on your Adobe account.

Let us know if you are using an alternate email address.

Thanks,

Meenakshi

D

default11i560ga35ca

Participant

Same problem as above!

L

Lauretta23628528658a

Participant

Same as above! I never acquired the services and I am being charged!

I have to contest the charges basically...

Meenakshi_Negi

Legend

Hi Lauretta,

Thank you for reaching out, and sorry about the trouble.

We have checked your account with the email address used to sign in here on the community page. We see that you have an Adobe Acrobat Export PDF subscription.

If you do not wish to continue with the service, please contact our billing team via the number provided for your region on the following help document: https://helpx.adobe.com/contact/phone.html.

I hope the information helps.

Thanks,

Meenakshi

B

BarryOCJam

Participant

It is clearly a scam. Otherwise, how would so many people--most not on this website--have the same rip-off problem. I have a complete PDF Program I have used for years (Lightning Pro). Therefore, would never have paid for another program. My wife just got a new debit card a few months back, never used it, and all of a sudden there was a charge from this charade. It is straight b.s.

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proistorikos

Participant

I just found out I have the same issue. I've been charged 18.88€ in January and 25.15€ in February without ever having subscribed to any Adobe product or service. How did that happen? This is the first time I am experiencing anything like this and I would really appreciate an explanation, a cancellation and a refund.

P

proistorikos

Participant

Actually, I've just been charged once, 25.15€ in February, sorry for the inconvinience.

P

pshultz

Participant

I have had the same problem for over three years. Adobe finds no record of my email address. Obviously wrong since I am using it to reply to this Adobe Support Community. I have emailed. I have called. I have asked them to check every email address I have used ever. They sure can find my credit card for the last three years or more. They even transferred it at least twice to a new credit card numbers.

Sorry, I think they are crooks relative to this subscription product.

Who knows where I can cancel this where they can locate an account ? Really ticks me off.

I don't want to change credit cards. Inconvenient and should not have to protect against vendors like this.

A

alexf69202159

Participant

I´m having the same issue. Unauthorized charge to my credit card in the amount of $23,88. I have not requested this service, and would like a refund

please advise.

Meenakshi_Negi

Legend

Hi Alexf,

We have checked your account with the email address that you used to sign-in to the community.

I see that the subscription is cancelled already and there is a refund intitated. You will receive the refund in 5-6 business working days.

Let us know if you need any help.

Regards,

Meenakshi

T

tanyav31647163

Participant

This has happened to me. $35+ dollars taken from my credit card on August 30th. I did not purchase this. How can I get a refund and cancel any orders?

T

Test Screen Name

Legend

If it shows up your Adobe account, look for a cancel button or contact Adobe.

Check all previous Adobe accounts.

Otherwise this suggests someone has used your card details. If you are in a household where other family members might use the card, check with them. Otherwise, it seems likely your card details are stolen. I suggest you talk to your card issuer.

Sarojini_Nagar

Participating Frequently

Hi jacquit15303848 ,

You can contact customer care : Contact Customer Care

And also you can refer this link to cancel the subscription : Return, cancel, or exchange an Adobe order

Let us know if this helps.

Regards

Sarojini

jacquit15303848Author

Participant

Thank you Sarojini for your response.

It 's not that I want to unsubscribe, It's just that I don't remember signing up.

Please provide me with a description of Adobe export pdf. It is not listed on the Customer Care site to which your link led me.

I need to understand whether I have a need for it and whether I wish to continue to subscribe.

Looking forward to hearing from you with a description of the service it provides.

Jacqui

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