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georgetteh54044955
Participant
May 11, 2015 12:23 AM UTC
Answered

What is the storage limit for Send?

Unclear as to the relationship, if any, between Adobe Send and other Adobe products/services.  Does the subscription price for Send include cloud storage?

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Laura_M_Correct answer
Adobe Employee
Sep 25, 2015 6:46 PM UTC

There is not a specific file size limit for files that are sent, however there are factors that may impact your ability to upload very large files (primarily bandwidth). We anticipate that most users will send files under 2GB.

Regarding storage, a free subscription comes with 2GB of storage and a paid subscription to one of the Document Cloud services (including Send) gets 20GB of storage.

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4 replies

Adobe Employee
Laura_M_Correct answer
Adobe Employee
Sep 25, 2015 6:46 PM UTC

There is not a specific file size limit for files that are sent, however there are factors that may impact your ability to upload very large files (primarily bandwidth). We anticipate that most users will send files under 2GB.

Regarding storage, a free subscription comes with 2GB of storage and a paid subscription to one of the Document Cloud services (including Send) gets 20GB of storage.

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Positive Patty®
Positive Patty®
Participant
Jun 23, 2016 5:56 PM UTC

Can anyone tell me if the 20GB maximum is the same for all Paid Send & Track Plans?

If so; How do I know how many GB's I am using with my paid plan? Will Adobe notify me if I am nearing the GB maximum?

I see the word "STORAGE" is listed in the my paid Send & Track plan, but it is greyed out. Is there an Adobe Storage plan that will allow me to add more GB's to my existing Send & Track paid plan?

If so; how much does Adobe charge for extra storage?

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AadeshSingh
AadeshSingh
Participating Frequently
May 11, 2015 10:32 AM UTC

Hi Georgette,


Adobe Send & Track is an online service which can also be used with Acrobat. Please refer to this KB doc. FAQ | Adobe Send & Track

Let me know if you have any further queries.

Regards,

Aadesh

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charliet52931767
Participant
May 17, 2015 3:43 PM UTC

I don't think that FAQ section answers her question. I can't find the answer anywhere as to the storage limits for Send & Track. Is there a maximum size per individual file? Maximum size per each time a link is shared? Maximum total storage for all files uploaded?

The service looks great, and I am interested in purchasing, but the answers to those questions are critical to know beforehand. Thanks for any help.

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