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williami85468896
williami85468896
Participant
June 4, 2018
Question

When clicking the Abobe app on an emai, the document does not open

  • June 4, 2018
  • 3 replies
  • 1412 views

When clicking rhe Adobe app in an email, the document does not open

    This topic has been closed for replies.

    3 replies

    T
    Test Screen Name
    Legend
    June 13, 2018

    To be honest this doesn't sound like a problem with your paid product (ExportPDF). It may not even be a problem with Reader (which is free, so there is no phone support). Why will you not answer questions from us? That's how we help people, if they want to be helped.

    T
    Test Screen Name
    Legend
    June 13, 2018

    Yes you still haven’t answered our questions. We need a lot of detail from you, because we can’t see into your computer.

      williami85468896
      williami85468896Author
      Participant
      June 13, 2018

      Perhaps you should have a tech contact us or provide an "800" telephone number where we can contact you--Thank you

      AkanchhaS8194121
      AkanchhaS8194121
      Legend
      June 13, 2018

      Hi William,

      As TestScreenName said, that we need more information from to understand the issue clearly. Because just referring to "blue icon" is not making clear which app you are referring to?

      Can you share the screenshot of the icon you see in your email? How to attach screenshot , for that you may refer-Forum FAQs 

      Also, you are a subscriber of Export pdf service and the support option for "Document Cloud Services" (Export PDF) is only Adobe Forum. This is the reason we did direct you to contact the support via phone/chat.

      Regards,

      Akanchha

      AkanchhaS8194121
      AkanchhaS8194121
      Legend
      June 11, 2018

      Hi Williami,

      I believe you are using webmail and referring to the Acrobat icon available in the ribbon? If not, then what is the email and Adobe app you working on?

      Or you are using the email option in the Adobe Acrobat application?

      You can refer to the related help document Attach to email option is not working | Acrobat DC, Acrobat Reader DC and follow the troubleshooting steps suggested.

      Let us know if this is not what you were referring to.

      Regards,

      Akanchha

      williami85468896
      williami85468896Author
      Participant
      June 12, 2018

      please explain- "webmail and referring to the Acrobat icon available in the ribbon" above------ the app referred to is 'blue'  with a stylized square

      T
      Test Screen Name
      Legend
      June 12, 2018

      What is the email and Adobe app you working on? A lot of apps are "blue", please give details.

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