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September 13, 2018
Answered

When I press "convert" I am bounced to Adobe Pricing screen

  • September 13, 2018
  • 1 reply
  • 586 views

My account is paid but I cannot convert and PDF's

This topic has been closed for replies.
Correct answer AkanchhaS8194121

Hey Victorian,

We have checked your account and found an active subscription of Adobe Export PDF.

I assume that the Export pdf tool that you have been using was through the desktop application Adobe Acrobat DC?

Follow the steps mentioned below, to activate the subscription.

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Regards,

Akanchha

1 reply

AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
September 17, 2018

Hey Victorian,

We have checked your account and found an active subscription of Adobe Export PDF.

I assume that the Export pdf tool that you have been using was through the desktop application Adobe Acrobat DC?

Follow the steps mentioned below, to activate the subscription.

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Regards,

Akanchha