When I receive a PDF in a email, why do I have save it before I can open it?

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kgladCorrect answer

Community Expert

you either don't have a reader plugin for your browser or you have a security setting preventing/blocker preventing non-local pdfs from opening in your browser.

A

Anonymous

I just experienced a situation where someone sent me a PDF and when I opened it all of the boxes in the document were empty...even if I saved to my hard drive and then opened it. My emails are also sent to my phone and the content of the PDF was viewable and printable from there. I have received lots of PDFs from people and haven't had any problems until now.

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try67

Community Expert

This usually happens when the file has been filled-in using a non-compliant PDF viewer.

Instruct the users to stick with Adobe Reader for best results.

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kglad

Correct answer

Community Expert

you either don't have a reader plugin for your browser or you have a security setting preventing/blocker preventing non-local pdfs from opening in your browser.

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Arthur_D_WilsonAuthor

Participant

Thanks

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kglad

Community Expert

you're welcome.

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