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frankn1269517
Participant
March 5, 2018
Answered

When I try and convert a pdf to word all I get is referred to Adobe pricing options when I already have a subscription

  • March 5, 2018
  • 2 replies
  • 1143 views

When I try and convert a pdf to word all I get is referred to Adobe pricing options when I already have a subscription

    Correct answer AnandSri

    Hello Frankn,

    We apologize for the inconvenience caused, as per the description above, you are not able to convert a PDF file as it's directing you to repurchase the Adobe PDFPack subscription, Is that correct?

    The record shows that you are subscribed to Adobe PDFPack services on your current Adobe ID, please use the service through the URL https://cloud.acrobat.com/convertpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

    If you are using the free desktop version of Adobe Reader and getting the subscribe page while converting a PDF, please sign out and sign back in with your current Adobe ID and password in Adobe Reader, and check for any pending updates from help>check for updates. Reboot the machine and try exporting the PDF.

    For more troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

    Feel free to update this discussion for any further assistance.

    Regards,

    Anand Sri.

    2 replies

    L
    larry_3378
    Participant
    August 6, 2025

    When I try to Edit a pdf the system wants me to purchase another subscription.  When I try and X thru it, it kicks me out of the PDF I want to work on?

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    August 6, 2025

    Hi @larry_3378,

     

    Thanks for the response.

     

    I checked your account and saw an active subscription for Acrobat PDF Export Pack.

    From the description, it seems like you are using the Acrobat Pro DC application to perform the workflow. 

     

    If yes, please remove the application by running the cleaner tool (https://adobe.ly/4f2h4Qn), and install Acrobat Reader from here: https://adobe.ly/4lbFdpF

    Once done, sign in to the application and check if you are able to use the features now.

     

    Also, you might want to check the Online Portal: https://adobe.ly/4lizbDQ to see if you are able to use the tools there.

     

    Let us know how it goes.


    Regards,
    Souvik.

    AnandSri
    Community Manager
    AnandSriCommunity ManagerCorrect answer
    Community Manager
    March 5, 2018

    Hello Frankn,

    We apologize for the inconvenience caused, as per the description above, you are not able to convert a PDF file as it's directing you to repurchase the Adobe PDFPack subscription, Is that correct?

    The record shows that you are subscribed to Adobe PDFPack services on your current Adobe ID, please use the service through the URL https://cloud.acrobat.com/convertpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

    If you are using the free desktop version of Adobe Reader and getting the subscribe page while converting a PDF, please sign out and sign back in with your current Adobe ID and password in Adobe Reader, and check for any pending updates from help>check for updates. Reboot the machine and try exporting the PDF.

    For more troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

    Feel free to update this discussion for any further assistance.

    Regards,

    Anand Sri.

    F
    Frank1986
    Participant
    October 24, 2024

    When I try and convert a pdf to word all I get is referred to Adobe pricing options when I already have a subscription

     

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    October 29, 2024

    Hi Frank1986,

     

    Thank you for reaching out.

     

    Please let us know if you are using the desktop application or the Acrobat Online account to convert the PDF. If you use the online account, ensure you are logged in using the correct credentials. 

     

    If you are using the desktop application, try reinstalling it using the steps suggested below:

    - Remove the application and run the cleaner tool (https://adobe.ly/4f2h4Qn).
    - Reboot the machine
    - Install Adobe Acrobat Pro from the following page: https://adobe.ly/4ebQ9A5.

     

    Let us know if the issue still occurs.

     

    Thanks,

    Meenakshi

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