When I try to convert my PDF to Word it says I am not connected to the internet, but I am.

If it's an office computer, and you are connected to a Managed network which has restrictions, only IT personnel can check/modify the network settings.

There isn't much we can suggest you to modifying your office network settings by yourself. You have to take help of an IT person.

I have sent you a private message with the list of Adobe ports and URLs which need to be whitelisted on your office network and firewall settings. Please check your email inbox.

Regards,

Anand Sri.

Hello bernadetteg80544302

We apologize for the inconvenience caused, as per the description above, when you convert/export PDF file, you get an error message that you are not connected to the Internet, Is that correct?

Please try to convert the PDF to a different browser like Chrome, or Firefox, or Safari through the URL https://cloud.acrobat.com/exportpdf using your current Adobe ID and password and see if this makes any difference.

If you are using the free desktop version of Adobe Reader, then sign out and sign back in with your Adobe ID and password once in Adobe Reader, and check for any pending updates from Help>Check for updates.

Then try to convert the PDF into Word file.

If possible connect the machine to a different network environment like a guest wired/wireless network or mobile hotspot.

You may try the following KB doc for the internet connectivity issue:  Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

Let us know how it goes.

Regards,

Anand Sri.