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Participant
Feb 5, 2015 9:13 AM UTC
Answered

When I try to log in to my account, I receive the message "a network error occurred while attempting to sign in". How do I correct this?

When I try to log in to my account, I receive the message "a network error occurred while attempting to sign in".  How do I correct this?

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    Sara_ForsbergCorrect answer
    Inspiring
    Feb 5, 2015 4:12 PM UTC

    Hi Mark,

    Are you trying to log in via Adobe Reader? If so, what happens when you log in via the web interface at https://cloud.acrobat.com?

    (We've had reports of this error occurring in the latest version of Reader.)


    Best,

    Sara

    1 reply

    Sara_ForsbergCorrect answer
    Inspiring
    Feb 5, 2015 4:12 PM UTC

    Hi Mark,

    Are you trying to log in via Adobe Reader? If so, what happens when you log in via the web interface at https://cloud.acrobat.com?

    (We've had reports of this error occurring in the latest version of Reader.)


    Best,

    Sara

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