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Participant
January 20, 2019
Answered

When I try to search a PDF saved on my C drive, I get an error saying "your trial has expired", buy. But I purchased a pre-paid subsription in December

  • January 20, 2019
  • 2 replies
  • 725 views

I don't have time for this.  Please tell me how I can get the product I purchased to perform.

    This topic has been closed for replies.
    Correct answer Adorobat

    Hi roberte,

    On checking the details for your account using the email address you are logged into the forums, you have subscription for adobe pdf pack as well as trial for acrobat.

    Try following troubleshooting steps:

    1- Download and run cleaner tool on the machine to uninstall Acrobat trial:Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    2- Then download and install reader from here : Adobe Acrobat Reader DC Install for all versions 

    Sign in with your adobe credentials and check.

    For more info on pdf pack, refer: FAQ | Adobe PDF Pack

    Let us know if you need any help.

    Shivam

    2 replies

    Adorobat
    Community Manager
    AdorobatCommunity ManagerCorrect answer
    Community Manager
    January 21, 2019

    Hi roberte,

    On checking the details for your account using the email address you are logged into the forums, you have subscription for adobe pdf pack as well as trial for acrobat.

    Try following troubleshooting steps:

    1- Download and run cleaner tool on the machine to uninstall Acrobat trial:Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    2- Then download and install reader from here : Adobe Acrobat Reader DC Install for all versions 

    Sign in with your adobe credentials and check.

    For more info on pdf pack, refer: FAQ | Adobe PDF Pack

    Let us know if you need any help.

    Shivam

    try67
    Community Expert
    Community Expert
    January 21, 2019

    What exactly did you purchase? What application are you using?