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geraldc11934123
Participant
October 18, 2017
Question

When I use Fill & Sign on the document and select it from Export PDF, all I get is a blank page to fill and sign.The saved document does not appear.

  • October 18, 2017
  • 1 reply
  • 1805 views

I use Fill and Sign to fill out part of a document I use and save it to my desktop and to the cloud.  When I want to complete filling out the document and select it from Fill & Save in my Adobe Export app, all I get is a blank page.  Doesn't matter whether I open  it from my desktop for the cloud.  How do I open my form to complete filling it out?

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1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
October 19, 2017

Hi Geraldc,

Does this happen with all the files or only one file?

You may try closing the application and check again . And if that doesn't help then restart the machine and try.

Also, try online via- https://cloud.acrobat.com/fillsign and see if the same thing happens.

Regards,

Akanchha

G
geraldc11934123Author
Participant
October 24, 2017

Thanks for taking the time to offer your help. I tried the things you suggested but I still couldn't get the app to bring up the document I had created. I messed around with items I had saved to Adobe Cloud and actually found the document I was looking for, by trial and error, and it was labeled differently than I had saved it. Very unintuitive.

Jerry

AkanchhaS8194121
AkanchhaS8194121
Legend
October 24, 2017

Hi Jerry,

For testing purpose could you please try the steps suggested below-

Launch Adobe Reader>Edit>Preferences>General> "Show online storage when opening files" and "Show online storage when saving file" is "Checked".

Try that and see if that helps.

Regards,

Akanchha

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