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Participant
October 25, 2014
Question

When saving an downloaded pdf-fil, the saved file is corrupt (empty?) and can´t be opened. Happens all the time nowadays, never before. Its a mess. Please advice.

  • October 25, 2014
  • 1 reply
  • 256 views

When saving an downloaded pdf-fil, the saved file is corrupt (empty?) and can´t be opened. Happens all the time nowadays, never before. Its a mess. Please advice.

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    1 reply

    Inspiring
    October 25, 2014

    Hi Melbus_SE,

    Are you downloading files from your Acrobat.com cloud storage? If so, what browser are you using, and are you on Mac OS or Windows? Has something changed on your system since you were able to download/open PDF files successfully? What version of Acrobat or Reader are you using to open these files?

    Sorry to ask so many questions, but your answers will help us get to the bottom of this issue.

    I look forward to hearing back from you.


    Best,

    Sara