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vincenta47920241
Participant
Sep 13, 2015 12:33 AM UTC
Answered

When sending a signed document via my associated email, when the email draft is generated by adobe, once opened it states draft does not exist.

I'm trying to send a signed document through my linked gmail account. When i click the send and track link, a draft is generated. However when it automatically opens my gmail account, gmail screen states the conversation does not exist. How do i get the document from the adobe document cloud to actually link to an email?

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AadeshSingh
AadeshSinghCorrect answer
Participating Frequently
Sep 13, 2015 7:14 PM UTC

Hey vincenta47920241,

Open Reader DC, navigate to Edit menu -. Preferences -> Email Accounts categories, now delete your Gmail account & add it again.

Replicate the issue, let me know if it works.

Regards,
Aadesh

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3 replies

AadeshSingh
AadeshSingh
Participating Frequently
Sep 13, 2015 6:08 PM UTC

Hi vincenta47920241,

Try using Send & Track service through Adobe Acrobat Reader DC Acrobat Reader DC Learn & Support.

Refer to this KB doc. for help Acrobat Reader Help | Send and track large files online

Let me know if it works.

Regards,

Aadesk

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vincenta47920241Author
Participant
Sep 13, 2015 6:09 PM UTC

That's what I've been using

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AadeshSingh
AadeshSinghCorrect answer
Participating Frequently
Sep 13, 2015 7:14 PM UTC

Hey vincenta47920241,

Open Reader DC, navigate to Edit menu -. Preferences -> Email Accounts categories, now delete your Gmail account & add it again.

Replicate the issue, let me know if it works.

Regards,
Aadesh

Translate
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