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victoria1959
victoria1959
Participant
August 19, 2017
Question

When trying to add signature screen goes black

  • August 19, 2017
  • 2 replies
  • 6582 views

When trying to add signature on fill and sign screen goes black and instantly takes me back to my home screen. Using an iPad Air with Adobe fill and sign 17.01.

This topic has been closed for replies.

2 replies

nicolef96473677
nicolef96473677
Participant
June 15, 2018

did your issue resolve? I am having the same problem. it's putting a black box over my signature as soon as i save any file

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
August 25, 2018

Hello Nicolef,

We're sorry for the delayed response and inconvenience caused. As per the description above, I can understand that while adding a signature in a PDF using the Fill&Sign feature in a PDF, you are getting a black screen, Is that correct?

Try signing the PDF using the mobile browser through the URL https://cloud.acrobat.com/fillsign and see if this brings any difference.

Try signing a different PDF file and check. Make sure that you have the latest version of the Adobe Reader mobile app installed, check for any pending updates from the app store.

What is the version of iOS installed? What is the version of the Adobe Reader mobile app installed?

Is it possible to share a screenshot of the error/issue? To share the screenshot, refer to https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

Let us know how it goes and share your observation, we're here to help.

Thanks,

Anand Sri.

margaretr68753005
margaretr68753005
Participant
June 24, 2019

Signing the document using the mobile cloud browser worked...however would like the ability to use the native app if possible.  Is there a fix in the works to correct this issue??

Thank you

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    August 20, 2017

    Hi Victoria1959,

    As explained above, that might be the problem with the file on which you are trying to add signature.

    Reboot your device completely and try the same again.

    You may try adding signature on a different file, and see if same happens with that or not?

    If it goes off with other files too, then you may try uninstalling/reinstalling the application once.

    Regards,

    Akanchha

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