Hi Jennyv7,
Sorry for the inconvenience caused to you.
As per the account information it seems like you are a subscriber of Adobe Export PDF
Adobe Export PDF is an online service that you can access online via- https://cloud.acrobat.com/exportpdf
As well as through the Adobe Reader DC desktop application- Adobe Acrobat Reader DC Install for all versions
You just need to “Sign In” using the email (Adobe ID) under which you have subscription registered.
For any troubleshooting, refer to- https://forums.adobe.com/docs/DOC-8841
Let us know if it still doesn't help.
Regards,
Akanchha
.
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