Where do I locate the serial number for the online product I ordered?

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Sara_ForsbergCorrect answer

Inspiring

Hi tomkea fcps,

I've checked your account; I see that you recently purchased an Adobe PDF Pack subscription. As such, there is no serial number required. To access your subscription, you can log in directly to https://cloud.acrobat.com using your Adobe ID and password.

Please let us know how it goes.

Best,

Sara

S

Sara_ForsbergCorrect answer

Inspiring

Hi tomkea fcps,

I've checked your account; I see that you recently purchased an Adobe PDF Pack subscription. As such, there is no serial number required. To access your subscription, you can log in directly to https://cloud.acrobat.com using your Adobe ID and password.

Please let us know how it goes.

Best,

Sara

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tomeka_fcpsAuthor

Participant

I need to cancel the subscription and it will not allow me to unless I have

a serial number. what should I do?

Take care for now,

Tomeka

[Private information removed]

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Sara_Forsberg

Inspiring

Hi Tomeka,

I'm sorry that the subscription didn't work out for you, but am perplexed as to why it's prompting you for a serial number. The Adobe PDF Pack website should only ask for your Adobe ID and password.

In any case, if you would like to cancel I'm happy to take care of that for you. Would you like me to go ahead and cancel your subscription?

Best,

Sara

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