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T
tomeka_fcps
Participant
November 24, 2014
Answered

Where do I locate the serial number for the online product I ordered?

  • November 24, 2014
  • 1 reply
  • 1294 views

Where do I locate the serial number for the online product I ordered?

    This topic has been closed for replies.
    Correct answer Sara_Forsberg

    Hi tomkea fcps,

    I've checked your account; I see that you recently purchased an Adobe PDF Pack subscription. As such, there is no serial number required. To access your subscription, you can log in directly to https://cloud.acrobat.com using your Adobe ID and password.

    Please let us know how it goes.

    Best,

    Sara

    1 reply

    S
    Sara_ForsbergCorrect answer
    Inspiring
    November 24, 2014

    Hi tomkea fcps,

    I've checked your account; I see that you recently purchased an Adobe PDF Pack subscription. As such, there is no serial number required. To access your subscription, you can log in directly to https://cloud.acrobat.com using your Adobe ID and password.

    Please let us know how it goes.

    Best,

    Sara

    T
    tomeka_fcpsAuthor
    Participant
    November 24, 2014

    I need to cancel the subscription and it will not allow me to unless I have

    a serial number.  what should I do?

    Take care for now,

    Tomeka

    [Private information removed]

    S
    Sara_Forsberg
    Inspiring
    November 24, 2014

    Hi Tomeka,

    I'm sorry that the subscription didn't work out for you, but am perplexed as to why it's prompting you for a serial number. The Adobe PDF Pack website should only ask for your Adobe ID and password.

    In any case, if you would like to cancel I'm happy to take care of that for you. Would you like me to go ahead and cancel your subscription?


    Best,

    Sara

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