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Participant
Mar 11, 2015 4:57 AM UTC
Question

WHERE IS MY CONVERTED FILE

Trying to convert PDF to Word. The converted document doesn't show-up in my cloud account. Why?

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3 replies

Legend
Mar 11, 2015 5:03 AM UTC

How are you converting the PDF to Word document? Are you using Adobe Acrobat to save a PDF as a Word document?

If you have Adobe Acrobat you can use the following steps:

  • File > Save as Other > Microsoft Word
  • Then Name the .docx file and also allocate where you want to save the docx file.
  • Click Save.
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Participant
Mar 11, 2015 6:09 AM UTC

Thanks, I have Adobe Reader; following your advice I can convert the PDF file to text, but it doesn't give me the choices to save the file you mentioned for Word.

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Inspiring
Mar 11, 2015 11:10 PM UTC

Hi yc,

It looks like you've made several attempts to subscribe to ExportPDF, but none of them have gone through. Please Contact Customer Care, so that an agent can help you sort that out.

Once you have an active ExportPDF subscription, you'll be able to convert PDF files to Word format.

Best,

Sara

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