Where is my refund?

I cancel my subscription 3/30/15, the day after I saw the charge on my account. At that time, I canceled through chat with Maruthi and he told me he ran into an error that he had to send the refund request to another department and I should with receive my refund within the next 5 to 6 days. 4/10/15 I had yet to receive my refund so I called and spoke with Upkish and he said he had placed a priority on my refund that I would receive it in the next 5 days that there was no need to get his contact information because I would definetely get my refund that there was no need to call back. On 5/11/15 I contacted Adobe through chat and chatted with Mahak Sareen who gave me case id # 0215258918. Again, I was told that I would receive my refund that it was placed on priority. I told Mahak, I have heard this story twice before that his word did not hold any weight since it seem to be impossible to be connected to the people that I actually need to talk to about my refund. Here it is 5/25/15 and I have yet to receive my refund for the mere amount of $23.88. To have to jump through hoops for this little amount is totally ridiculous for an organization of your size.